Posts tagged customer service
HOW IS YOUR ATTITUDE AFFECTING OTHERS?

I was reminded today by the CEO of our company that the success of a team is dependent on many things but one of the most important factors is the leader’s attitude. If a leader is positive, empathetic, and has high energy it will trickle down and directly impact a team’s overall attitude and performance. When a leader is negative, critical, and lacks energy overall team performance will be down.

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5 STEPS TO BECOMING A GREAT ADVOCATE FOR YOUR CLIENTS

The world of sales is a complicated one right now. There are new regulations, tax implications, guidelines that have to be followed, and service expectations that need to be met. While information is readily available, certain clients still do not know how to protect their interests and negotiate a successful closing of a sale. Now more than ever, clients need sales professionals that are great advocates for them, take on their vision, and help them achieve their goals.

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How to Deliver Your Message and Build Trust with Clients

Building trust with clients is extremely challenging in a world where people are becoming more and more cynical about corporations and professional service providers. One mistake (or perceived mistake) and trust can be lost in a matter of seconds over Twitter, Facebook, or a chat room. Because of this, having a strategy to deliver your message and build trust with your clients is more important than ever. We have to be careful not to force a confidence or trust onto someone that is not prepared to give us either. In a world of instant gratification, learning how to effectively build trust over time can be tough. You see, people have to hear your message before they can begin to trust you. And, they cannot just hear it once or in one particular way. They need to hear it repeatedly and in many different ways. Consider these five strategies for delivering your message and building trust with clients:

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Give Sellers What They Want and Need

The 2010 Profile of Home Buyers and Sellers has been released by the National Association of Realtors. It provides key insight into what buyers and sellers are looking for from sales professionals. As I read through the report this week, I focused in on the seller survey results for what services they want most and what they are looking for in an agent during this challenging real estate market. After reviewing the report, I realized that this data is only worthwhile if we actually do something with it. In the past I’ve written about the essential elements of a great buyer presentation. So today, I’m encouraging my team to review their seller listing presentation to make sure it addresses the following:

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How to Lose a Customer in Five Easy Steps

I’m often amazed at how many companies and professionals have not figured out the basics of providing outstanding customer service to their clients. I believe customer service is something that is passed from the top down in any organization. If employees do not experience great customer service from their own company and leader they in turn will struggle to follow guidelines for providing excellent service to your clients and customers.

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